Terms and Conditions

I agree to the following terms and conditions for Northern Ireland Adventureland Weekend 2015: 

 

Tickets

Email confirmation must be brought to the event as proof of booking.

 

Refunds

Refunds can be requested by contacting info@outdoorni.com with ‘Northern Ireland Adventureland Refund Request’ in the subject line.  Refunds can only be made to the purchaser of the event ticket(s). Refunds will not be possible after 12 noon on Friday 27th March 2015 for any other reason than event cancellation.  

Refunds will be made electronically and returned to the account from which the payment was made.  If you used a PayPal balance or bank account, the money will be refunded to your PayPal account balance.  If you used a credit or debit card, the money will be refunded to your card. This may take up to 30 days to appear on the card statement.  The refund will be credited to you in the currency of the original payment, using the same conversion rate used for the original payment 

The event ticket(s) may not be exchanged for cash or credit with OutdoorNI.com or the activity provider.  

 

Behavior

No refund will be made if you are requested to leave the activity venue for unacceptable behaviour, not adhering to safety guidelines or if you leave of your own accord before the completion of the activity experience. 

 

Right to Decline

The activity provider delivering the event has the right to decline a booking for any reason. In such circumstances a full refund will be made. 

 

Medical Information 

Outdoor activities may involve strenuous physical exercise.  Participants should seriously consider their personal health and fitness before taking part.  Anyone suffering from or ever having suffered from any medical condition, illness, allergy or phobia or who is pregnant should consult their doctor regarding the suitability of their participation.  Participants with concerns should only attend following positive advice from their doctor and should make their condition known to the activity provider delivering the activity.

You may have to complete a medical declaration form before taking part in an activity.  

 

Cancellations 

The activity provider may have to cancel the event for reasons beyond their control such as inclement weather or mechanical breakdown. The activity provider will do their best to notify you as soon as possible and do everything they can to offer an alternative date or time. We regret that, in these circumstances, OutdoorNI.com, Northern Ireland Tourist Board or the activity provider are unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled experience.

If the event is cancelled you will receive a full refund of the event ticket price. 

 

Restrictions 

Certain events are subject to minimum or maximum requirements specified by the activity provider; e.g. age, health, height or weight. This is outlined in the information provided on the website.  It is the participant’s responsibility to ensure they conform to the minimum requirements. 

 

Images 

The images used to illustrate activity experiences particularly are used as an indication only. The equipment may vary. 

 

Activity Experience Length

Session lengths are approximate, vary for each activity provider and are given simply as an indication of the time you will spend at the venue. Unless stated otherwise, you will usually be taking turns with other people and there may be waiting time involved. We give itineraries as a guide only and the running order of an event may change. 

 

Accessibility 

We welcome the participation of disabled people in our activity experiences though we recognise that certain experiences may present difficulties for those with disabilities. We are committed to ensuring that disabled customers are given every opportunity to participate, so we ask that you contact the relevant activity provider to ascertain the accessibility of facilities. 

 

Complaints 

OutdoorNI.com welcomes your feedback on all of its products. If you have a problem or complaint on the day, please bring it to the attention of the manager of the activity provider offering the event, so that they have a chance to put matters right.  If your problem is not resolved on the day, please contact OutdoorNI.com, including your reference number, participant and venue details and we will be happy to take the matter up with the activity provider. In general, we consider it unreasonable if you take no action during an event, but then make a complaint at a later date.

 

Please Note:  If your problem or complaint results in the request for a refund.  This request should be made directly to the activity provider offering the event.  Issuing of a refund will be at the discretion of the activity provider.  The activity provider will also be responsible for processing this refund.  OutdoorNI.com will only be liable to refund the commission it has received from the purchase of the event ticket.

Safety

All of the activity providers offering activities for Northern Ireland Adventureland Weekend have undergone an external and independent safety inspection.  For more information see  www.outdoorni.com/accreditation

 

Other Terms and Conditions 

All prices quoted in our promotional material and on our website include VAT where applicable and are correct at the time of publication. We reserve the right to increase the price of any product without notice. You will be notified of any price increase before you place your order.

OutdoorNI.com and the Northern Ireland Tourist board nor their servants, agents or employees are under any liability in respect of personal injury, loss or damage arising out of activities undertaken as part of the activity experience. 

OutdoorNI.com’s liability for any claim of breach of obligation regarding any single event ticket shall not exceed the price of that event ticket. This excludes claims arising from personal injury or death due to the negligence of OutdoorNI.com or anyone for whom OutdoorNI.com is responsible.

All the above terms and conditions apply as a condition of using an event ticket, whether or not the voucher holder is the original purchaser. OutdoorNI.com reserves the right to change these terms from time to time without reference to customers. These terms and conditions do not affect your statutory rights as a consumer.

 

OutdoorNI.com 

OutdoorNI.com is a brand name of Outdoor Recreation Northern Ireland 

Outdoor Recreation Northern Ireland

The Stableyard

Barnett’s Demesne

Malone Road

Belfast 

BT9 5PB

www.outdoorrecreationni.com 

Outdoor Recreation Northern Ireland is accepted as a charity by the Inland Revenue under reference XR 32792 company reg: NI 38105 

 

Northern Ireland Adventureland Weekend 2015

Northern Ireland Adventureland Weekend 2015 is a joint partnership between the Northern Ireland Tourist Board and Outdoor Recreation Northern Ireland.  

 

Data Protection 

OutdoorNI.com complies with each of the eight principles of the Data Protection Act 1998. Those principles require that data is: 

 

Photography

Participants taking part in events give permission for Outdoor Recreation NI to use this imagery for future publicity.